Ministère du Travail, de l'Emploi et de la Solidarité sociale.
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Declaration of services to citizens and businesses

High quality service is our constant concern

This is the declaration of services to citizens and businesses by the Ministère du Travail, de l’Emploi et de la Solidarité sociale. This declaration presents the commitments that we intend to respect in our direct relations with you. It demonstrates the efforts made by the Ministère to improve, in an ongoing manner, the quality of the services offered throughout Québec.


Our mission

The Ministère du Travail, de l’Emploi et de la Solidarité sociale contributes to the prosperity, collective wealth and development of Québec:

  • By helping to balance the supply and demand for labour
  • By helping to achieve equitable working conditions and harmonious labour relations
  • By promoting the economic and social inclusion of those who are most vulnerable
  • By supporting community and volunteer action

Additionally, the Ministère simplifies access for citizens and businesses across Québec by providing gateway to public services.

Our principal services

Simplified access to public services:

  • Information on government programs and services
  • Technical and scientific information about employment that can be of use to both employers and unions
  • Government information in emergency situations.
  • Access to online services offered by ministries and agencies of the government through the Québec Portal (www.gouv.qc.caLink to external site.), My Québec Services Account and Zone entrepriseLink to external site.
  • The Service québécois de changement d’adresse, a one-step way to notify multiple government ministries and agencies of your change of address
  • Administration-of-oath services

Services pertaining to the québec civil status register, the entreprise register and other public registers:

  • Recording certain life events in the Québec civil status register (birth, marriage, civil union, death) and single application forms for declarations of birth, death, change of name and gender designation
  • Issuing certificates, copies of acts and attestations of birth, marriage, civil union and death by the Directeur de l’état civil
  • Consulting the Québec land register with regard to the reception, processing and billing of registration requisitions and requests for copies of documents
  • Constituting legal persons under the laws of Québec, and registering businesses that conduct their activities in Québec, irrespective of legal form, in the enterprise register.
  • Updating information about businesses constituted in Québec (or that conduct their activities there) that are in the enterprise register
  • Handling disputes about information in the enterprise register and the use of business names

Labour relations services

  • Preventing and settling labour conflicts
  • Promoting exemplary practices in labour relations
  • Conducting investigations when complaints are filed under certain labour laws.
  • Conducting medical assessments under the Act respecting industrial accidents and occupational diseases
  • Naming grievance and dispute arbitrators
  • Issuing, amending and renewing workforce referral service permits

Employment, social solidarity and social inclusion services:

  • Providing information on the labour market and placement services for Québec workers and employers
  • Developing job skills and promoting employment
  • Offering specialized services for the unemployed to facilitate their employment integration, and specialized services for employers with needs in human resources management
  • Providing financial assistance to low-income individuals and families and those in particular problematic situations
  • Providing support and assistance to those who need them to regain their personal, social and work autonomy

Québec Parental Insurance Plan:

  • Providing benefits to workers who take parental leave for the birth or adoption of a child

Support for community action and volunteering:

  • Facilitating access to governmental resources
  • Providing financial support to community organizations
  • Supporting the development of volunteering and giving
Last update: 2018-08-24 Top of Page

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