Ministère de l'Emploi et de la Solidarité sociale
Ministère de l'Emploi et de la Solidarité sociale
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In keeping with the Act, you may request a copy of the administrative documents held by the Ministère or a copy of the personal information that the Ministère has collected regarding you. The Act applies to all of the documents that the Ministère holds to carry out its duties regardless of their form: written, graphic, sound, visual, computerized or other.
If you see that personal information regarding you is inaccurate or incomplete or if you believe that it has been unrightfully collected, kept or shared, you can ask that it be rectified or destroyed.
To obtain a copy of the documents that interest you or ask that information be rectified or destroyed, you must submit a request to the person in charge of access to documents and the protection of personal information. The request must be specific enough to enable the Ministère to locate these documents. Address your requests to:
Madame Marie-Michèle Genest,
Secrétaire générale adjointe
Secrétariat général adjoint
Ministère de l'Emploi et de la Solidarité sociale
425, rue Jacques-Parizeau, 4e étage
Québec (Québec) G1R 4Z1
Telephone: 418-643-4820
Fax: 418-646-6519
Email : acces@mtess.gouv.qc.ca
The person in charge of access to documents and the protection of personal information at the Ministère must answer within 20 days of receiving the request for access or rectification. In some cases, a 10-day extension may apply. In keeping with the Act, the person may refuse access to all or part of a document. Should this occur, the person’s decision will indicate the reason for the refusal and inform the person requesting it of his or her recourses.
Note – You need not cite the Act respecting Access to documents held by public bodies and the Protection of personal information
to obtain information, ask questions or advise us of a change. Simply contact one of the client service offices indicated under the “Contact us” tab.
Avoid sending personal information by email. For security reasons, never include personal information in an email message, especially your file number or social insurance number.
If you nevertheless decide to send personal information by email, we will use only the information required to reply to your message.
In keeping with the Act respecting Access to documents held by public bodies and the Protection of personal information
, when the Ministère asks you for personal information, it must begin by ensuring that it necessary to collect this information. The person contacting you must identify himself or herself and tell you:
The personal information collected is accessible only to duly authorized persons at the Ministère. These persons may use it only when required to carry out their job duties.
Personal information is not shared with other organizations or bodies except in the cases and under the conditions stipulated in the Act. However, you may authorize the Ministère to provide personal information about you to another person, or to an organization (consent form (PDF, 218 KB). It is also possible to designate a person to represent you (Power of Attorney form (PDF, 99 KB).
Via its website, the Ministère distributes documents covered by the Regulation respecting the distribution of information and the protection of personal information. You can consult these documents on the Distribution of information page.
The page includes documents sent under a request for access, links to our programs and services and other information that will allow you to stay up-to-date regarding the activities of the Ministère and participate actively as a citizen.
