Ministère du Travail, de l'Emploi et de la Solidarité sociale

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File a complaint

Are you dissatisfied with a decision rendered by the ministère du Travail, de l'Emploi et de la Solidarité sociale or a service you received? You can file a complaint with the Direction de l’amélioration de la qualité des services à la clientèle.

By telephone

Québec area: 418-644-2251
Toll free: 1-866-644-2251

In writing

Direction de l’amélioration de la qualité des services à la clientèle
Ministère du Travail, de l'Emploi et de la Solidarité sociale
425, rue Jacques-Parizeau, RC 175
Québec (Québec) G1R 4Z1

If you submit your complaint by mail, you can use the Complaint form
(PDF, 228 KB)
. Simply print it out and complete it by hand.

Note – If you do not receive an acknowledgement of receipt, we suggest that you contact us again.

How your complaint will be handled:

  • In accordance with our Statement of Services to Citizens (French only) Link to external site., the Direction de l’amélioration de la qualité des services à la clientèle will send confirmation within 2 working days of receiving your complaint that it is being duly processed.
  • All complaints will be checked thoroughly to ensure that the decisions made regarding your file are well founded.
  • The Direction de l’amélioration de la qualité des services à la clientèle will get back to you with a response.
  • The Direction de l’amélioration de la qualité des services à la clientèle is not a substitute for the review process prescribed in the Individual and Family Assistance Act Link to external site..
  • The Direction de l’amélioration de la qualité des services à la clientèle reserves the right not to respond to comments or complaints that are hostile, defamatory, offensive or threatening.













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Last update: 2022-08-09 Top of Page

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