File a complaint

Are you dissatisfied with a decision rendered by the ministère de l'Emploi et de la Solidarité sociale or a service you received? You can file a complaint with the Direction de l’amélioration de la qualité des services à la clientèle.

By telephone

Québec area: 418-644-2251
Toll free: 1-866-644-2251

In writing

Direction de l’amélioration de la qualité des services à la clientèle
Ministère de l'Emploi et de la Solidarité sociale
425, rue Jacques-Parizeau, RC 175
Québec (Québec) G1R 4Z1

If you submit your complaint by mail, you can use the Complaint form
(PDF, 106 KB). Simply print it out and complete it by hand.

Note – If you do not receive an acknowledgement of receipt, we suggest that you contact us again.

How your complaint will be handled:

• In accordance with our Statement of Services to Citizens (French only) , the Direction de l’amélioration de la qualité des services à la clientèle will send confirmation within 2 working days of receiving your complaint that it is being duly processed.
• All complaints will be checked thoroughly to ensure that the decisions made regarding your file are well founded.
• The Direction de l’amélioration de la qualité des services à la clientèle will get back to you with a response.
• The Direction de l’amélioration de la qualité des services à la clientèle is not a substitute for the review process prescribed in the Individual and Family Assistance Act .
• The Direction de l’amélioration de la qualité des services à la clientèle reserves the right not to respond to comments or complaints that are hostile, defamatory, offensive or threatening.

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