File a complaint

Are you dissatisfied with a decision rendered by the ministère du Travail, de l'Emploi et de la Solidarité sociale or a service you received? You can file a complaint with the Direction des plaintes et des relations avec la clientèle:

By telephone

Québec area: 418-644-2251
Toll free: 1-866-644-2251

In person or in writing

Direction des plaintes et des relations avec la clientèle
Ministère du Travail, de l'Emploi et de la Solidarité sociale
425, rue Jacques-Parizeau, RC 175
Québec (Québec) G1R 4Z1

If you submit your complaint by mail, you can use the Complaint form
(PDF, 228 KB). Simply print it out and complete it by hand.

Note – If you do not receive an acknowledgement of receipt, we suggest that you contact us again.

How your complaint will be handled:

• In accordance with our Statement of Services to Citizens, the Direction des plaintes et des relations avec la clientèle will send confirmation within 2 working days of receiving your complaint that it is being duly processed.
• All complaints will be checked thoroughly to ensure that the decisions made regarding your file are well founded.
• The Direction des plaintes et des relations avec la clientèle will get back to you with a response.
• The Direction des plaintes et des relations avec la clientèle is not a substitute for the review process prescribed in the Individual and Family Assistance Act.

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