Client services

The Ministère offers users a range of services.

Application for review or for administrative recourse

If you are dissatisfied with a decision and you would like the opportunity to be heard and express your opinion, contact the Direction de la révision et des recours administratifs.

The address and telephone number to contact will depend on your location.

Complaints and Comments

The Direction de l’amélioration de la qualité des services à la clientèle treats complaints and processes comments related to Ministère programs and services.

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.
Québec area: 418-644-2251
Elsewhere in Québec: 1-866-644-2251 (toll free)

General Information

The Centre de communication avec la clientèle answers requests for general information about public employment services and all questions related to social solidarity services.

To find out about your social assistance file or our programs and services, contact us Monday to Friday from 8:30 a.m. to 4:30 p.m.

To find out about public employment services, contact us Monday to Friday from 8:00 a.m. to 6:00 p.m.

Montréal area: 514-873-4000
Across Québec: 1-877-767-8773 (toll free)

Local employment centres (CLEs) and regional offices

CLEs offer an array of services, including reception, multiservice areas and financial assistance services.

Employment services are also available at most CLEs.

With some 150 CLEs and service points across Québec's 17 regions , there is sure to be a CLE near you!

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.

Please note that some local employment centres are closed at lunch time. For specific business hours, ask the personnel at your local employment centre.

Online Placement

The Centre d'assistance au placement provides assistance to job seekers and employers who wish to use Québec emploi, online employment service . It also provides information about Emploi-Québec services.

Quebec.emploi@mtess.gouv.qc.ca
Monday to Friday: 8:30 a.m. to 4:30 p.m.
1 888-EMPLOIS (1 888-367-5647)

Service des pensions alimentaires (support payments)

The Service des pensions alimentaires determines the support payments for which the Minister is subrogated by operation of law in the rights of the creditor for support payments.

For information about your support payments, call the Centre de communication avec la clientèle.

Monday to Friday: 8:00 a.m. to 6:00 p.m.
Montréal area: 514-873-4000
Across Québec: 1-877-767-8773 (toll free)

Services for persons seeking asylum, sponsored immigrants and sponsors who do not respect their obligations

The Centre spécialisé des demandeurs d'asile, des garants défaillants et des parrainés provides services to persons seeking asylum, sponsored immigrants who are receiving social assistance and sponsors who do not respect their obligations under a sponsorship agreement.

Monday to Friday: 8:00 a.m. to 6:00 p.m.
Montréal area: 514-873-4000
Across Québec: 1-877-767-8773 (toll free)

Statement of change

You can provide a statement of change by telephone, at the following toll-free number:
1-877-767-8773.

Use the service to notify us of any changes in your situation or your family situation that could affect the amount of your benefits or your eligibility for financial assistance under a last-resort financial assistance program or the Aim for Employment Program.

Voluntary Declaration Program

The Voluntary Declaration Program provides you with a good faith opportunity to correct your situation. Have you failed to declare your actual situation? Did you submit an incorrect or incomplete statement? Under this Program, you can correct your situation and benefit from relief measures with respect to the consequences of your misrepresentations.